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PLEASE READ CAREFULLY: By accessing or using the Sabb Kuch website (“Site”), you acknowledge that you have read, understood, and agreed to be bound by these policies in their entirety. If you do not agree, please do not use this Site. Sabb Kuch reserves the right to update or modify these policies at any time; your continued use constitutes acceptance of those changes.

1. Privacy Policy

2.1 Information Collected

We collect information necessary to fulfill your order and improve services:

  • Personal Data: Name, Email address, Phone number, Billing & shipping address.
  • Order Data: Payment method details (securely processed via third-party gateways; we do not store full credit/debit card information).
  • Usage Data (via Cookies): IP address, browser type, device information, pages visited, and time spent on the Site.

2.2 Use and Sharing of Information

  • Usage: Your information is used to process and deliver orders, provide support, improve the website, and prevent fraud. Promotional alerts are only sent with your explicit consent.
  • Sharing: We do not sell or trade your personal information. Data is shared only with essential partners under strict confidentiality:
    • Payment processing partners.
    • Courier and logistics companies for delivery.
    • IT and service providers assisting website operations.
    • Law enforcement, if legally required.

2.3 User Rights and Data Deletion

  • Rights: You may request access to, correction of, or deletion of your data/account.
  • Deletion Request: To exercise your right to data deletion, email at Sabbkuch.in.in@gmail.com
  • Children's Privacy: We do not knowingly collect information from children under 18.

3. Shipping & Delivery Policy

3.1 Order Processing and Production

  • Start Time: All custom orders are processed only after final design approval and full payment confirmation.
  • Production Time: Standard production time is an estimated 1–7 business days (varies by product and quantity). Bulk or urgent orders may adjust this timeline.

3.2 Delivery Logistics and Timelines

  • Coverage: We deliver across India via trusted courier partners.
  • Charges: Shipping charges are calculated at checkout. Free shipping may apply based on promotional offers.
  • Delivery Time: Estimated delivery is 3–10 business days after shipment. Sabb Kuch is not responsible for delays beyond our control (e.g., weather, logistics partner issues, or local restrictions).
  • Tracking: You will receive a tracking link / AWB number via email/SMS/WhatsApp once the order is shipped.

3.3 Cash on Delivery (COD) Policy

  • Confirmation: COD is offered
  • Payment: You agree to pay the full order value at the time of delivery (in cash, by card, or UPI, if supported by the courier).
  • Failure to Pay: Failure to accept and pay for a COD order may result in the cancellation of future COD service for your account.

3.4 Non-Delivery Due to Customer

  • Attempts: Couriers typically make 2–3 delivery attempts.
  • Failure: Orders returned to us due to an incorrect address provided by the customer, customer unavailability, or refusal to accept delivery are subject to the following:
    • The original shipping cost is non-refundable.
    • Additional Re-shipping Charges will apply.
    • No refund will be processed for the product value.

4. Refund & Damage Claims Policy

4.1 Damage Claims and Shortage

Reporting Window:
Any damage, defect, or shortage must be reported within 24 hours of delivery. Claims reported after this time period will not be accepted.

Process:
Customers must provide clear unboxing video evidence while opening the product for any damage or shortage claims.
For detailed return instructions, please refer to our dedicated Refund & Return Policy page.

4.2 Refund Due to Payment Issue

  • If your payment is successfully deducted but not received by Sabb Kuch due to a technical error, the amount will be automatically refunded by your payment provider within 7–14 working days.
  • Is still not received, reach out to your bank customer care

4.3 General Refund Process

Return Initiation:
Our 24 hours return policy allows customers to return products after delivery if they find the quality or quantity unsatisfactory.

Refund Request:
A refund will be initiated if an order is cancelled by Sabb Kuch due to stock unavailability. For further support, email us at Sabbkuch.in.in@gmail.com

Processing Time:
Approved refunds will be processed within 7–14 working days and will reflect in your account as per your bank or payment provider timeline. If not received reach out to your bank provider immediately.

 

Refund Method

  • Cash on Delivery (COD) is available for orders.
  • Refunds will be issued to the same payment method used for the original transaction.
  • For Cash on Delivery (COD) orders, refunds will be processed via:
    • Bank Transfer
    • Website Credit / Wallet

Refund Conditions

  • Sabb Kuch may request verification documents (such as ID proof or bank details) for refund processing.
  • Sabb Kuch reserves the right to decline refund or cancellation requests in case of policy violations, misuse, or fraudulent claims.

Cancellation Policy

To ensure fast processing and delivery, we begin processing orders immediately after they are placed.

Cancellation Terms:

  • Orders can be cancelled within 24 hours of placing the order, provided they have not been processed, printed, or shipped.
  • Customers must also email their cancellation request to Sabbkuch.in.in@gmail.com with order details.
  • Once the order has been processed, or shipped, cancellation and refund requests will not be applicable.